Suite 138, 8627 91 St Edmonton, Alberta T6C 3N1

CASE STUDIES

PRISM EYE INSTITUTE

EZ Referral is a secure digital referral management tool facilitating secure communications between medical offices and patients while increasing office efficiency and saving time and money.

The Prism Eye Institute is one of Canada’s largest vision and eye care clinics with over 20 eye surgeons, ophthalmologists and optometrists on staff. Prism sees upwards of 100,000 patients every year and receives nearly 65,000 referrals a year. Seven FTE’s manage this large flow of diverse and complex referrals from a network of referring doctors from across the Greater Toronto Area and beyond.

EZ Referral Inc. and Prism Eye Institute Inc. have worked closely to customize a digital referral solution that meets the demands of all vision care providers. The two have have joined forces, committing to a five year relationship to improve the speed, accuracy and responsiveness of the referral process. Prism’s goal is to migrate as many of their referring offices as possible to exclusive referral submission via EZ Referral. With EZ Referral’s help and guidance, the digital referral tool has been customized to connect with Prism’s OSCAR EMR as well as secure web based data collection to streamline the referral process and keep patients informed all along the process.

This project will reduce costs both for the sender and the receiver. Cost reduction will be achieved through operational efficiencies such as: reducing processing time, more accurate data submission, missed appointment reduction, and eliminating manual follow up.

Medical specialities (25+) have unique aspects to their practice. This project entailed custom programming to suit the unique needs of the Institute and the ophthalmologic market.

Dr. Paul Waraich wearing grey suit in front of buildings

Dr. Paul Waraich and Associates

Dr. Waraich is a physician licensed to practice medicine in the province of British Columbia, Canada and he has specialty certification in psychiatry from the Royal College of Physicians and Surgeons of Canada. Dr. Waraich has worked as a consultation-liaison, emergency, inpatient and outpatient psychiatrist in the Vancouver area for 16 years and also works in medico-legal practice. In these various roles he is involved in the assessment and treatment of patients with acute and chronic mental health difficulties.

Dr. Waraich sought to improve efficiencies in his office by automating the referral process.  He also wanted to employ technology to reduce no-shows, phone calls and improper referrals.  Dr. Waraich now only accepts electronic referrals and his clinic can focus upon health care and not administration.